3 Times When Client Feedback Just Isn’t Helpful

If you haven’t heard of the 80/20 rule by now, this is how it goes: 80% of your income usually comes from 20% of your clients. Similarly, 80% of your grey hairs usually come from 20% of your clients (not the same 20% mind, but there can be an overlap). In lieu of an explanatory Venn diagram, here is a picture I drew of a unicorn with teeth:

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